Refund policy

Store Policies: paste into Shopify

Where: Shopify admin → Settings → Policies. Paste each section into its box and click Save.

Privacy policy and Terms of service: use Shopify's built-in "Create from template" / automated policy (written by lawyers). Don't use custom text.
Replace [ADD BUSINESS ADDRESS] with the business address. Most payment providers and the FTC expect one.

These are standard dropshipping policies, not legal advice.

Refund policy

Returns & Refunds

We currently sell and ship to the United States, Canada, the United Kingdom, Australia and New Zealand. Your rights depend on the country your order is delivered to.

At a glance

Country	Change-of-mind returns	Damaged / defective / wrong item	Order not received
🇺🇸 United States	7 days from delivery	Report within 7 days of delivery	Report within 7 days after the delivery window
🇨🇦 Canada	7 days from delivery	Report within 7 days of delivery	Report within 7 days after the delivery window
🇬🇧 United Kingdom	14 days from delivery (legal right)	Your rights under the Consumer Rights Act 2015	Report within 7 days after the delivery window
🇦🇺 Australia	7 days from delivery	Your rights under the Australian Consumer Law	Report within 7 days after the delivery window
🇳🇿 New Zealand	7 days from delivery	Your rights under the Consumer Guarantees Act 1993	Report within 7 days after the delivery window

How to start a return or claim (all countries) Email contact@dealonorder.com with your order number and the reason. For damaged, defective or wrong items, include a photo or short video. Please don't send anything back until we've approved your return and given you the return address. Items sent without authorization can't be accepted.

🇺🇸 United States

Change of mind: return unused items in their original packaging within 7 days of delivery. Return shipping is paid by the customer, and original shipping charges are non-refundable.
Damaged, defective or wrong item: tell us within 7 days of delivery and we'll send a replacement or refund you. No return is needed unless we ask for one.

🇨🇦 Canada

Change of mind: return unused items in their original packaging within 7 days of delivery. Return shipping is paid by the customer, and original shipping charges are non-refundable.
Damaged, defective or wrong item: tell us within 7 days of delivery and we'll send a replacement or refund you. No return is needed unless we ask for one.
Any rights you have under your province's consumer protection laws (for example, for distance contracts) are not affected.

🇬🇧 United Kingdom

Right to cancel: under the Consumer Contracts Regulations 2013, you can cancel within 14 days of delivery for any reason. Tell us within that period, then return the item within 14 days of telling us. Return shipping is paid by the customer. We'll refund the item price and standard outbound shipping within 14 days of receiving the item back (or proof of return). We may reduce the refund if the item has been handled more than needed to inspect it.
Faulty items: you're protected by the Consumer Rights Act 2015, including the right to reject faulty goods within 30 days.

🇦🇺 Australia

Change of mind: return unused items in their original packaging within 7 days of delivery. Return shipping is paid by the customer.
Faulty items: our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.

🇳🇿 New Zealand

Change of mind: return unused items in their original packaging within 7 days of delivery. Return shipping is paid by the customer.
Faulty items: you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 that can't be excluded. If a product has a serious fault, you can choose a replacement or refund.

Order not received (all countries) If your order hasn't arrived within the delivery window in our Shipping Policy, contact us within 7 days after that window ends and we'll reship your order or refund you.

Refunds (all countries) Approved refunds go back to your original payment method, usually within 5–10 business days after approval or receipt of the return.

Non-returnable items Gift cards and personalized items, unless they arrive damaged or defective or the law requires otherwise.

Your legal rights Nothing in this policy limits any rights you have under the consumer laws of the country your order is delivered to.

Shipping policy

Processing time Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You'll get a confirmation email with tracking as soon as your order ships.

Delivery times (after shipping)

Destination	Estimated delivery
United States	3–7 business days
Canada	7–15 business days
United Kingdom	7–15 business days
Australia & New Zealand	8–20 business days
Other countries	10–25 business days

Delivery times are estimates and can be longer during peak seasons such as Black Friday and the holidays.

Shipping costs Shipping costs are shown at checkout before you pay. Free-shipping offers, when available, are shown on the product page and at checkout.

Multiple packages Items in one order may ship separately from different warehouses, so you might receive more than one package. You'll get tracking for each.

Customs, duties and taxes (international orders) Orders shipped outside the United States may be subject to import duties and taxes. Where these are collected at checkout, you won't pay anything extra on delivery. Otherwise they're the responsibility of the recipient.

Address accuracy Please double-check your shipping address. We aren't responsible for orders delivered to an incorrect address provided at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll try to fix it.

Tracking and help Track your order anytime on our Track Order page, or email contact@dealonorder.com with your order number.